On a recent quest for information on help desk software, I came across a free package that almost rivalled the industry leading eSupport from Kayako. If you’re looking for an online help desk and knowledge base package then do consider Cerberus. You’re limited to managing a single email address for queries, but commercial [...]
Creating Flash-based movies that act as animated guides can be an extremely effective way to present training information or even sales messages.
Using the likes of Camtasia Studio ($299), Macromedia’s Captivate ($499), Multidmedia’s Capture ($199.99) or even DebugMode’s Wink ($0) you can create easy-to-use videos that almost anyone of any skill level can use.
If you’re used [...]
2278.214692 megabytes (and counting) of free storage is not an amount to be sniffed at especially when it’s on servers that you’d expect to be well maintained.
GMail Drive shell extension is an interesting implementation of a Gmail-driven remote storage facility to allow you to map your Gmail account to your Windows file system as a [...]